Starfish Designs (Scotland) Ltd
Old Ferry Road
Company Registration No. SC261689 Registered in Scotland.
VAT Registration No. GB 267 7602 31
TERMS AND CONDITIONS (Retail)
These conditions shall apply to all retail sales transactions between Starfish Designs (Scotland) Ltd (hereafter called Starfish Designs)and any person, firm or company (“the Purchaser”) placing an order with Starfish Designs for supply of any goods (“the Goods”). Starfish Designs by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on Starfish Designs retail website and on the sole basis of the terms and conditions of Starfish Designs stated herein.
All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The price does not include the delivery of the order to the Purchaser. This is an additional cost, unless otherwise stated.
Strings and accessories
You can use our website to place an order for strings and accessories by selecting the product you wish to buy and adding it to your basket. If you prefer to order by phone, you can do so by calling us on 01855 821 429. We generally send strings by first class post which you should receive the next day unless we are having problems with stock from suppliers in which case we will notify you of any problems.
You can use our website to enquire about our larger accessories. Most of these items are in stock but some are custom made to order.
You can use our website to enquire about our instruments. We will provide you with an estimated delivery time based on our current work load and agree the price of the instrument including any options available. If necessary we can provide you with a quote for the cost of delivery anywhere in the world.
Once costs are agreed, we require a 25% deposit to confirm the order unless the order comes through an education authority.
When construction is complete and the instrument is ready, we will contact you with an invoice for the outstanding balance. This will allow you to make arrangements to either visit us to collect the instrument, or finalise arrangements for delivery.
If you are visiting us to collect the instrument, we would normally expect you to bring payment for the balance, but on those odd occasions when there is a substantial gap between issuing the final invoice and the visit, we may request that payment is sent.
If we are delivering the instrument we will expect payment before we send it, except when we are dealing with official organisations, such as Educational Authorities.
In any event ownership of the instrument is retained by Starfish Designs until the instrument is fully paid for at the amount agreed.
Starfish Designs (Scotland) Ltd provides a secure payment system by utilising the services of Paypal for all online payments. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption. The private data of the Purchaser will be encrypted at all times whilst in transit over the internet. The Purchaser should see a solid padlock in their browser status bar which indicates that the encryption is taking place. Goods will only be despatched once payment has been received in full, and authorised online.
Strings and Accessories
We aim to dispatch strings and stock accessories within one working day of receiving the order.
In the UK we send everything via Royal Mail first class post. For delivery outside the UK we use the Royal Mail International Standard service or equivalent.
Instruments and Larger Accessories
We would prefer you to come and collect the instrument from our premises in North Ballachulish but if this is not possible, we can arrange delivery.
We generally use a national courier company – please enquire with us for prices. We can give you an indication of which day they may arrive but unfortunately, we cannot stipulate times for delivery. The company will attempt delivery and if the recipient is not at home a card will be left with written instructions asking them to contact their local depot to re-arrange delivery or to collect. It is then the recipient’s responsibility to contact the courier and re-arrange delivery or collection. It is the Purchasers responsibility to ensure that a recipient or representative is present to sign for the delivery. If the delivery is returned to Starfish Designs, re-delivery will only be possible at the recipient’s expense. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
Deliveries outside the UK
We use a freight forwarding company to ship our instruments worldwide. Instruments are shipped in a wooden crate. We will provide tracking information on despatch. Please check the instrument on arrival and let us know immediately if there are any problems.
The instrument is insured by us until it is delivered.
YOUR RIGHT TO CANCEL
Strings and Accessories
You have a right to cancel your entire order within seven days of receipt and receive a refund of all charges. You will then need to return the item(s) to us. Parcels returned by post are returned at your own cost.
You can cancel your order at any point prior to construction of your instrument. If you cancel your order before we start construction then your deposit is normally refunded. Starfish Designs reserve the right to retain part or all or the deposit for any costs it incurs, for example ordering in specific materials. If you wish to cancel your order during construction or when the instrument is complete the deposit becomes non-refundable.
OUR RETURNS POLICY
If you are not entirely happy with the products that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unopened and with the original packaging. Return of an item is at your own cost unless the item is faulty. A redelivery charge (at our standard rates) will apply to all items returned for exchange.
As our instruments are custom made to order, they are exempt from our returns policy. However, we will always do our best to remedy any problems.
Mistakes do happen and if we send you the wrong items, we’re very sorry if this has happened to you, but you have our sincere promise that we’ll do our best to get the correct items to you as soon as possible. Please give us a call on 01855 821429 or email [email protected] to organise a return.
Our address for any returns is:
Starfish Designs (Scotland) Ltd
Old Ferry Road
DAMAGED OR FAULTY GOODS
If the Goods are damaged or found to be faulty, the Purchaser should contact Starfish Designs within three days of receipt of Goods. Damaged Goods must be returned to Starfish Designs, Unit 1, Old Ferry Road, North Ballachulish, Inverness-shire, PH33 6SA suitably packaged. Starfish Designs will replace or refund the items concerned.
Please note that product colour and texture variations are part of the handmade manufacturing process and nature of the product so each piece of wood and harp has its own individual markings and colours.
Your instrument is guaranteed for five years from the date of purchase. The terms of our guarantee are as follows;
All Starfish instruments are guaranteed against defects in materials and workmanship to the original owner. All repairs will be covered free of charge. Repair or replacement of defective instruments will be at the discretion of Starfish Designs. Shipping charges to and from Starfish Designs are the responsibility of the owner.
The guarantee does not cover string breakage, lever breakage, damage to wood or fittings due to normal use, carelessness, accident, extremes of humidity, dryness or temperature, or repairs or alterations made by other than Starfish Designs.
We highly recommend that you insure your harp to protect against the kind of accidental damage which our guarantee cannot cover.
Please also read our harp care document for further information on how to look after your harp.
All accessories are guaranteed by the manufacturer for 1 year. Harp strings are exempt from this guarantee.
COMPLAINTS AND CUSTOMER SERVICE
You should inform Starfish Designs immediately of any problems by telephone 01855 821429 or email [email protected] Complaints are taken very seriously and will be dealt with within 2 working days, although most complaints can be corrected within a few hours. Please note that the Purchaser is also welcome to contact us with any issue relating to their order on the contact telephone, or email listed above. Starfish Designs operating hours are from 9am to 5pm Monday to Thursday and 9am to 3pm on Friday
Starfish Designs collects the information provided by the Purchaser at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. Information is collected by Starfish Designs to process the Purchaser’s order and also to provide the highest level of customer service possible.
DISCLAIMER & LIMITATIONS OF LIABILITY
Starfish Designs (Scotland) Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Starfish Designs (Scotland) Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Starfish Design any or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While Starfish Designs (Scotland) Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Starfish Designs (Scotland) Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Starfish Designs takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Starfish Designs (Scotland) Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Starfish Designs does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Starfish Designs. The entire liability of Starfish Designs under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Starfish Designs will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Starfish Designs may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Starfish Designs.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
LAW AND TERRITORY
These Terms and Conditions and your use of our website are governed by Scottish law and you agree to submit to the non-exclusive jurisdiction of the Scottish court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.